Customer Success Manager

hace 7 días


Veracruz, Veracruz-Llave, México Check Point Software Technologies Ltd. A tiempo completo
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Check Point Software Technologies Ltd. As a key member of our global Customer Success organization, you will play a critical role in ensuring our customers realize the full value and benefits of our security solutions.

Key Responsibilities
  • Customer Engagement: Regularly engage with key customers, partners, and Check Point stakeholders to understand their needs and provide tailored solutions.
  • Onboarding and Implementation: Plan and execute post-sale onboarding processes to ensure seamless implementation of our security solutions.
  • Value Realization: Build with customers their implementation goals and roadmaps to accelerate value realization of our products and services.
  • Reporting and Analysis: Provide regular reporting on adoption and retention to customers, partners, and Check Point peers.
  • Quarterly Business Reviews: Lead customer-facing quarterly business reviews to discuss progress, challenges, and future plans.
  • Issue Resolution: Proactively identify adoption challenges and leverage peers and partners to help customers overcome challenges that impact implementation timelines.
  • Customer Advocacy: Be accountable for the resolution of customer issues, including escalations, and provide exceptional customer service.
  • Sales Support: Support the Sales Organization's efforts to drive awareness of Check Point solutions and provide input to improve our offerings.
Requirements
  • 5+ years of relevant experience in the Cyber industry in roles of customer service/customer success/Sales.
  • Native Spanish and fluent English (+Portuguese is a strong advantage), excellent communication skills, and ability to foster positive business relationships.
  • Technical skills and an IT industry background preferred.
  • Experience analyzing and optimizing existing processes in the Customer Success department.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Patient and active listener.
  • Ability to work independently in a high-velocity environment.
  • Willingness and availability to travel abroad from time to time.
  • Must be eligible to work in Mexico without sponsorship now or in the future.
What We Offer

Check Point Software Technologies Ltd. is a leading vendor of Cyber Security solutions, and we offer a dynamic and innovative work environment. As a Customer Success Manager, you will have the opportunity to work with a global team of driven, creative, and innovative people who are redefining the security landscape.

We are committed to providing our employees with a safe and inclusive work environment, and we offer a range of benefits and perks to support their well-being and career development.



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