IT Quality Program Director

hace 7 días


Xico, México Citi A tiempo completo
Job Description

Job Title: IT Quality Program Director

Job Summary:

Citi is seeking an experienced IT Quality Program Director to lead our IT Quality Program Group. The successful candidate will be responsible for managing complex/critical/large professional disciplinary areas, leading and directing a team of professionals, and requiring a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.

Key Responsibilities:

  • Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production.
  • Testing specialists who work with technology project managers, UAT professionals, and users to design and implement appropriate scripts/plans.
  • Software quality assurance testing.
  • Leads and directs a team of professionals.
  • Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.
  • Applies in-depth understanding of the business impact of technical contributions.
  • Accounts for delivery of a full range of services to one or more businesses/geographic regions.
  • Deals with complex and variable issues with substantial potential impact.
  • Ensures the IT organization is defining and implementing its IT Quality control plans to meet business strategy and goals.
  • Drives innovative quality strategies that support technological change.
  • Analyzes trends at an organizational level to improve processes; follows and analyzes industry trends.
  • Develops and implements methods for cost, effort, and milestones of IT Quality activities.

Requirements:

  • 10+ years experience in an IT Quality role with commensurate experience in people management.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Proficient in Microsoft Office with an emphasis on MS Excel.
  • Self-motivated and detail-oriented.
  • Proven influencing and relationship management skills.
  • Proactive leadership and motivational skills.

Education:

Bachelor's/University degree, Master's degree preferred.


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