Service Manager-ITSM Specialist

hace 5 días


Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

About NTT DATA Services

We are a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Our diverse experts in over 50 countries help clients innovate, optimize, and transform for long-term success.

Job Summary

We are seeking a Service Manager-ITSM Specialist to join our team in Mexico. The ideal candidate will have a proven history of providing technical support during all phases of project delivery, including project estimates, solution design review, documentation creation and review, and peer code reviews.

Key Responsibilities

  • Provide technical support during all phases of project delivery
  • Develop project estimates, solution design reviews, and documentation
  • Peer code reviews and integration of enterprise software systems with ServiceNow
  • Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, and relational databases
  • Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
  • Adaptability to work in a varied, fast-paced environment with excellent communication skills
  • Expertise level understanding of ServiceNow Platform and its capabilities

About Us

NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. We are committed to creating a diverse and inclusive environment for all employees.



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