Service Manager-ITSM Specialist
hace 5 días
About NTT DATA Services
We are a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Our diverse experts in over 50 countries help clients innovate, optimize, and transform for long-term success.
Job Summary
We are seeking a Service Manager-ITSM Specialist to join our team in Mexico. The ideal candidate will have a proven history of providing technical support during all phases of project delivery, including project estimates, solution design review, documentation creation and review, and peer code reviews.
Key Responsibilities
- Provide technical support during all phases of project delivery
- Develop project estimates, solution design reviews, and documentation
- Peer code reviews and integration of enterprise software systems with ServiceNow
- Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, and relational databases
- Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
- Adaptability to work in a varied, fast-paced environment with excellent communication skills
- Expertise level understanding of ServiceNow Platform and its capabilities
About Us
NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. We are committed to creating a diverse and inclusive environment for all employees.
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