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Strategic Operations Manager
hace 2 meses
Elite Alliance (Destination Club Management) is seeking a seasoned professional to lead our Mexico division as a General Manager. This key strategic position will interact with owners, guests, and management teams to deliver exceptional experiences and drive business growth.
Key Responsibilities- Lead the property's overall operating activities, including expense, cost, and margin control, and financial goal management.
- Provide leadership and support to the Asociación Civil, Developer, and all departments, ensuring world-class owner and guest experiences.
- Serve as the primary point of contact for owners, guests, and the Developer, ensuring seamless communication and collaboration.
- Develop and implement strategies to achieve operational efficiency, cost control, and profitability.
- Collaborate with external partners, such as travel agencies, suppliers, and transportation companies, to enhance the guest experience.
- Establish training programs for employees and ensure they are well-equipped to deliver exceptional service.
- Ensure operational performance meets policies, procedures, and guidelines, reflecting the unique philosophy of the community and adhering to laws and best practices.
- Coordinate community/Asociación Civil activities, serve as a liaison between Elite Alliance Hospitality, the Developer, and owners/guests, and maintain owner and guest satisfaction standards.
- Oversee equipment maintenance, inspections, and preventative maintenance programs to ensure a safe and efficient work environment.
- Work with the management team to build a culture that aligns with the organization's values, creating positive, respectful, and effective work environments.
- Act as a mentor to management team members, fostering high-potential leaders and a culture of support, encouragement, teamwork, innovation, and professionalism.
- Execute and establish long-term strategic operational and financial goals to achieve optimal results, managing expenditures, and ensuring timely and accurate financial reporting.
This is an exceptional opportunity for a seasoned professional to lead our Mexico division and drive business growth. If you are a strategic leader with a passion for delivering exceptional experiences, we encourage you to apply.