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Strategic Operations Manager

hace 2 meses


Quintana Roo, México Elite Alliance (Destination Club Management) A tiempo completo
General Manager

Elite Alliance (Destination Club Management) is seeking a seasoned professional to lead our Mexico division as a General Manager. This key strategic position will interact with owners, guests, and management teams to deliver exceptional experiences and drive business growth.

Key Responsibilities
  • Lead the property's overall operating activities, including expense, cost, and margin control, and financial goal management.
  • Provide leadership and support to the Asociación Civil, Developer, and all departments, ensuring world-class owner and guest experiences.
  • Serve as the primary point of contact for owners, guests, and the Developer, ensuring seamless communication and collaboration.
  • Develop and implement strategies to achieve operational efficiency, cost control, and profitability.
  • Collaborate with external partners, such as travel agencies, suppliers, and transportation companies, to enhance the guest experience.
  • Establish training programs for employees and ensure they are well-equipped to deliver exceptional service.
  • Ensure operational performance meets policies, procedures, and guidelines, reflecting the unique philosophy of the community and adhering to laws and best practices.
  • Coordinate community/Asociación Civil activities, serve as a liaison between Elite Alliance Hospitality, the Developer, and owners/guests, and maintain owner and guest satisfaction standards.
  • Oversee equipment maintenance, inspections, and preventative maintenance programs to ensure a safe and efficient work environment.
  • Work with the management team to build a culture that aligns with the organization's values, creating positive, respectful, and effective work environments.
  • Act as a mentor to management team members, fostering high-potential leaders and a culture of support, encouragement, teamwork, innovation, and professionalism.
  • Execute and establish long-term strategic operational and financial goals to achieve optimal results, managing expenditures, and ensuring timely and accurate financial reporting.

This is an exceptional opportunity for a seasoned professional to lead our Mexico division and drive business growth. If you are a strategic leader with a passion for delivering exceptional experiences, we encourage you to apply.