Hotel Operations Manager

hace 4 días


Quintana Roo, México Thompson Playa Del Carmen A tiempo completo
Overview

As a key member of our Thompson Playa Del Carmen team, the General Manager plays a pivotal role in delivering exceptional guest experiences and driving business success. This leadership position requires a strong passion for hospitality, exceptional leadership skills, and a deep understanding of the resort's operations.

Responsibilities
  • Operations Management - Oversee the overall strategy, performance, and profitability of the resort, ensuring seamless execution of daily operations.
  • Leadership and Development - Empower a diverse team to deliver outstanding guest experiences, drive revenue growth, and foster a positive work environment.
  • Financial Management - Analyze financial data to inform business decisions, manage departmental P&Ls, and optimize revenue streams.
  • Guest Experience - Champion the delivery of personalized, memorable guest experiences, ensuring loyalty and repeat business.
  • Brand Representation - Embark on initiatives that showcase the resort's luxury standards, promote environmental sustainability, and enhance the guest experience.
Requirements
  • Leadership and Management - Proven track record in leading high-performing teams and driving business growth.
  • Financial Acumen - Strong analytical skills, with expertise in financial management and data-driven decision making.
  • Industry Knowledge - In-depth understanding of the hospitality industry, with a focus on luxury resorts and exceptional guest experiences.


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