Program Management Director

hace 1 día


Guadalajara, Jalisco, México Flex A tiempo completo
Job Summary

We are seeking a highly skilled Program Management Manager to join our team at Flex, a Fortune global 500 company. As a Program Management Manager, you will be responsible for leading a team of cross-functional experts in the delivery of customer-focused products and services.

Key Responsibilities
  • Organize, plan, and direct program schedules and budgets
  • Track relevant metrics and drive action items based on results
  • Coordinate with the CFT to ensure compliance with customer targets
  • Provide support and expertise with contract negotiations
  • Oversee interdepartmental activities to ensure completion of commitments
  • Review program proposals and plans to determine time frames, funding requirements, and staffing needs
  • Establish work plans and staffing for each phase of the program
  • Manage the coordination of product life cycle activities with P&L and customer satisfaction
  • Be the key channel of communication for customers and act as escalation for customer issues
  • Responsible for customer satisfaction reviews and corrective actions
  • Maintain current and develop additional business with customers
  • Monitor and track project and program deliverables
  • Be responsible for maintaining excellent customer relations
  • Support production sites for projects, costs, and customer-related matters
  • Coordinate program activities with government regulatory agencies
  • Implement HR strategies and actions to recruit and retain a qualified workforce
Requirements
  • BA/BS/MBA or equivalent work experience
  • Fluent English
  • Previous experience in Sustaining and NPI
  • Experience with P&L reports
  • Experience with CFT
  • Experience with demanding clients
  • Strong working knowledge of MS Office (Excel & PP)
  • Ability to interface and communicate with different levels of the organization
  • Well-organized and disciplined, with good attention to detail
  • Customer Service experience
  • Experience in the metal-mechanical industry is a plus
  • PMI, PMP, PMO experience is a plus
  • Microsoft Project experience is a plus
What We Offer
  • Competitive Salary
  • Life and Medical Insurance
  • Christmas Bonus
  • Food Coupons
  • Saving Fund


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