Customer Account Representative
hace 3 horas
Overview
MCI is a leading provider of Business Process Outsourcing (BPO) solutions, specializing in delivering personalized solutions to meet the diverse needs of our clients. With a commitment to excellence and an emphasis on innovation, we have established ourselves as a trusted partner in the industry.
We are seeking a Customer Account Representative to join our team. In this role, you will work on behalf of some of the largest retail brands, telecommunications companies, and software providers to provide telephone support to commercial and residential customers, work to retain dissatisfied customers, and sell new products and services. This is a full-time, sales-focused position for experienced sales representatives.
Main Responsibilities:
- Utilize technology and systems to make outbound sales calls to consumers, respond to incoming calls from interested prospects, follow up with interested customers, listen to customer needs and help them with their questions, and resolve any service-related concerns they may have.
- Achieve success by providing excellent customer experiences and making sales, presenting yourself every day prepared to give your best and helping to promote our brand.
Qualifications and Skills:
- You must be at least 18 years old and possess a high school diploma or equivalent.
- Excellent organizational, written, and communication skills are required.
- Ability to write quickly and accurately (more than 20 words per minute).
- Familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and basic knowledge of the Windows operating system.
- Highly reliable, with the ability to maintain regular attendance and punctuality.
- Ability to evaluate, solve problems, and track customer issues.
- Skill in conflict resolution, problem-solving, and negotiation.
- Customer-oriented (empathetic, receptive, patient, and meticulous).
- Ability to perform multiple tasks, stay focused, and self-manage.
- Strong teamwork orientation and customer focus.
- Ability to thrive in a fast-paced environment where change and ambiguity prevail.
- Excellent interpersonal skills and ability to establish relationships with your team and customers.
- Fluency in English reading and speaking.
Compensation and Benefits:
We believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and grow with you over time. The estimated salary for this position is $45,000 - $60,000 per year, based on experience. In addition to a competitive salary, we offer a variety of benefits and incentives to support and reward our team members, including:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations – and sometimes even cars.
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Physical Requirements:
This job is performed in a professional office environment. While performing the duties of this job, the employee will be seated/standing for extended periods using a computer and a telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer. Occasionally, the employee may be required to move around the office to complete tasks; reach in any direction; lift or lower objects, move objects from one place to another, grasp objects, and move or exert force of up to forty (40) pounds.
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