Customer Service Representative

hace 15 horas


Sonora, México Mci A tiempo completo

About MCI

MCI is a leading provider of business process outsourcing solutions, dedicated to delivering exceptional customer experiences and driving optimal performance.

Our Mission

We are seeking a highly motivated Customer Service Representative to join our team. In this role, you will work with top brands in retail, telecommunications, and software to provide phone support to commercial and residential customers, as well as retain existing customers and sell new products and services.

Job Description

  • Utilize technology and systems to make outbound sales calls to consumers and respond to incoming calls from interested prospects.
  • Follow up with interested customers, listen to their needs, and assist with their questions while resolving any service-related concerns.
  • Leverage opportunities to update customers on new products and services that enhance their satisfaction with the company and its offerings.

Requirements

  • High school diploma or equivalent required.
  • Excellent organizational, written, and communication skills.
  • Able to write quickly and accurately (more than 20 words per minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Familiarity with the Windows operating system.
  • Highly reliable, with the ability to maintain regular attendance and punctuality.
  • Able to evaluate, resolve problems, and follow up on customer issues.
  • Prolific problem-solver, negotiator, and conflict resolver.
  • Oriented towards customer service (empathetic, receptive, patient, and meticulous).
  • Ability to perform multiple tasks, stay focused, and self-manage.
  • Strong teamwork orientation and customer-focused approach.
  • Able to thrive in a fast-paced environment where change and ambiguity prevail.
  • Excellent interpersonal skills and ability to establish relationships with colleagues and clients.
  • Fluency in English reading and speaking.

Compensation Details

We offer competitive compensation packages, opportunities for professional growth, and a collaborative work environment that values diversity and inclusion.

Physical Requirements

This role is based in an office setting. While performing the duties of this job, the employee will be primarily sedentary and may require sitting or standing for extended periods while using a computer and telephone headset. The employee must operate regularly a computer and other office equipment, including a phone, copier, and printer. Occasionally, the employee may need to move around the office to complete tasks; reach in any direction; lift or lower objects, move items from one location to another, grasp objects, and apply or exert force up to forty (40) pounds.

Estimated Salary Range

$45,000 - $60,000 per year, depending on experience and qualifications.



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