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Customer Support Team Lead
hace 2 meses
Job Summary: We are seeking a highly skilled and experienced Customer Support Team Lead to join our customer operations team at PayPal. As a key member of our team, you will be responsible for leading a team of customer support representatives and driving business results through process improvement and strategic planning.
Key Responsibilities:
- Team Leadership: Lead a team of 5-10 customer support representatives and provide guidance on customer service strategies and processes.
- Process Improvement: Collaborate with leadership to identify areas for process improvement and implement changes to drive business results.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and loyalty.
- Talent Management: Hire, onboard, and retain top talent for the team.
- Metrics and Reporting: Set and track key performance metrics to measure team success.
Requirements:
- Education: Bachelor's degree or equivalent work experience required.
- Experience: 5-7 years of experience in people management, preferably in the financial services or call center industry.
- Skills: Excellent communication and leadership skills, with the ability to drive results through process improvement and strategic planning.
About Us:
At PayPal, we are committed to building an equitable and inclusive global economy. We offer a range of benefits to support our employees' financial, physical, and mental well-being, including health insurance, retirement plans, and paid time off.
