Service Desk Specialist

hace 1 semana


Xico, México Wipro A tiempo completo

Mexico city, Mexico
- Tech Hiring

**Job Description**:

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

We have an open position for a
- **Service Desk**

**Key Responsibilities:**

- Desktop configuration with the Client's image;
- Laptop configuration with the Customer's image;
- Knowledge of Apple devices (iPhones and iPads);
- Documentation in the ticket tool, follow-up the ticket during its lifecycle;
- Computer peripheral installations (monitors, mouse, keyboards, Dockstations);
- Second level problem solving;
- Fixing hardware problems, generating a warranty at the equipment manufacturer when necessary;
- Assist with the creation of technical procedures for the Service Desk when possible.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.



  • Xico, México Sequoia Connect A tiempo completo

    Customer Support Role OverviewAt Sequoia Connect, we are seeking a skilled Service Desk Specialist to join our team in Monterrey or Saltillo. As a Technical Support Professional, you will provide exceptional customer service and resolve technical issues efficiently. Your primary responsibilities will include assisting users via phone, email, or chat, and...

  • Service Desk Team Lead

    hace 1 semana


    Xico, México Marken A tiempo completo

    Job SummaryThe Service Desk Coordinator plays a crucial role in ensuring the efficient and effective operation of the IT service desk. This position involves coordinating and overseeing the day-to-day activities of the service desk team, providing technical support to end-users, and maintaining service desk documentation. The Service Desk Coordinator is...


  • Xico, México Cpi Aim De Mexico A tiempo completo

    Job SummaryAs a Service Desk Operations Manager at Cpim-1345, you will be responsible for leading the Service Desk and Desktop Support operations. This role requires a strong understanding of ITIL Framework, Windows Front-End Environment, and Ticketing System Tools. You will be responsible for developing objectives for day-to-day activities, conducting...


  • Xico, México The Scotts Miracle-Gro Company A tiempo completo

    Job SummaryWe are seeking a skilled IT Service Desk Agent II to provide frontline technical support to end-users, troubleshoot hardware and software issues, and escalate complex problems as needed.Key ResponsibilitiesProvide technical support to end-users, troubleshooting hardware and software issues efficiently.Escalate complex technical issues to senior...


  • Xico, México Wipro Limited A tiempo completo

    Mexico City, Mexico- Tech Hiring- 3062392**Job Description**:TIS Service DeskWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political...

  • Deal Desk Specialist

    hace 1 semana


    Xico, México Qualtrics A tiempo completo

    Deal Desk Specialist Job DescriptionAt Qualtrics, we're shaping the future of Experience Management. As a Deal Desk Specialist, you'll be part of a dynamic team that's crucial in driving revenue growth. Your role will be to support Sales, working closely with Sales Operations, Product Management, Legal, and Finance leadership to deliver analytical solutions...

  • Service Desk Manager

    hace 2 semanas


    Xico, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **About the Role**Toshiba Global Commerce Solutions, Inc. is seeking a highly skilled Service Desk Manager to lead our team of technical experts. As a Service Desk Manager, you will be responsible for planning, scheduling, and monitoring call center and service desk projects to ensure they meet established time, SLAs, SLO, procedures, cost, and tools of call...

  • Service Desk Analyst

    hace 3 semanas


    Xico, México Damco Spain Sl A tiempo completo

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Damco Spain Sl. As a key member of our Technology support Service Desk, you will be responsible for providing exceptional support to our global organisation.Key ResponsibilitiesProvide technical support for all technology-related activities and initiativesBreak/fix assistance...


  • Xico, México Travel + Leisure Co. A tiempo completo

    **Transforming Travel Experiences**: At Travel + Leisure Co., we're shaping the future of leisure travel by creating new possibilities for vacationers. Our mission is to put the world on vacation, and we're looking for a skilled Analyst, Service Desk to help us achieve this goal.As a key member of our team, you'll be responsible for delivering exceptional...

  • IT Support Specialist

    hace 2 semanas


    Xico, México Flexis A tiempo completo

    **Job Title:** IT Support SpecialistAt Flexis, we are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide remote technical guidance, assistance, and coordination to our clients on various IT-related issues.**Key Responsibilities:**Provide technical support for PC, MAC, and mobile devicesAssist with general...


  • Xico, México Tevapharm A tiempo completo

    Job Title: Technical Service Desk ManagerJob Summary:We are seeking an experienced Technical Service Desk Manager to lead our Customer Experience team in providing exceptional support to our IT service desk team. The ideal candidate will have a strong background in IT End User Services processes and related technologies, as well as proficient team management...

  • Service Desk Manager

    hace 2 semanas


    Xico, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **About the Role**Toshiba Global Commerce Solutions, Inc. is seeking a highly skilled Service Desk Manager to lead our retail operations project team. As a key member of our team, you will be responsible for planning, scheduling, monitoring, evaluating, and driving call center and service desk projects to ensure they meet established time, SLAs, SLOs,...


  • Xico, México Cognizant A tiempo completo

    We are seeking an exceptional Service Desk Team Lead to join our team at Cognizant. This is an exciting opportunity for a motivated and experienced professional to work with one of our clients, supporting the delivery of high-quality services.**Responsibilities:**As a Service Desk Team Lead, you will be responsible for the delivery of IT services, including...

  • Data Integrity Specialist

    hace 3 semanas


    Xico, México Nielsen A tiempo completo

    Job SummaryNielsen is seeking a skilled Data Integrity Specialist to join our team. As a Data Integrity Specialist, you will be responsible for ensuring the accuracy and reliability of our digital content ratings data.Key ResponsibilitiesImplement quality controls throughout the production process to ensure data integrityDeliver databases on time to meet...

  • Field Service Specialist

    hace 3 semanas


    Xico, México Oilandgas.Org A tiempo completo

    Job Title: Field Service SpecialistJob Summary:We are seeking a highly skilled Field Service Specialist to join our team at Oilandgas.Org. As a Field Service Specialist, you will be responsible for designing solutions to drive safe living and quality of life, achieving the development of on-site installation, servicing, and repair processes of complex...


  • Xico, México Hitachi Vantara Corporation A tiempo completo

    Job Title: Global Service Desk AgentLocation: Mexico CityFunction: HV ITRequisition ID: 1029796About the Role:We are seeking a highly skilled and motivated Global Service Desk Agent to join our team in Mexico City. As a Global Service Desk Agent, you will be responsible for providing professional, courteous, and effective technical support and customer...


  • Xico, México Cognizant A tiempo completo

    **Job Summary****Responsibilities**We are seeking a skilled Technical Support Specialist to join our team at Cognizant. As a key member of our Service Desk, you will be responsible for managing and resolving technical incidents efficiently to minimize downtime and ensure smooth operations.**Key Responsibilities:**Manage and resolve technical incidents...


  • Xico, México Emerson A tiempo completo

    Job SummaryWe are seeking an IT Service Delivery Specialist to join our team at Emerson. The successful candidate will be responsible for planning and administration, providing information and assistance to the IT Service Delivery Supervisor, and enforcing Emerson policies regarding IT management, security, standards, and procedures.Key ResponsibilitiesPlan...


  • Xico, México Levi Strauss & Co. A tiempo completo

    About the JobWe are seeking a highly skilled and detail-oriented Global Support Desk Specialist to join our team at Levi Strauss & Co. in Mexico, D.F. This role will support Inventory Management operations and analytics for US & Canada.Key Responsibilities:Create purchase orders for non-automated businesses such as accessories and collaborations.Manage...

  • Front Desk Coordinator

    hace 3 semanas


    Xico, México Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Marriott International. As a key member of our administrative team, you will be responsible for providing exceptional customer service to our guests and ensuring the smooth operation of our front desk.**Key Responsibilities**Provide warm and...