Customer Success Manager
hace 15 horas
The Customer Success Manager is a key role in the customers' digital transformation journey. This position partners with HPE account teams to understand customers' business objectives, project priorities, and consumption outcomes, orchestrating their adoption journey to optimize their experiences with HPE's portfolio.
Key Responsibilities- Proactively guide customers in amplifying the consumption of HPE solutions, achieving increased metering outcomes, and ensuring realizing the maximum value from their investment.
- Deliver enjoyable experiences for customers throughout their journey with HPE: from onboarding to activation, to the adoption of HPE's offerings, as well as advocacy resulting in increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty.
- Maximize the value of as-a-service offerings within the HPE portfolio and guide customers to succeed in achieving their business objectives and outcomes.
- Engage and manage the post-sales relationship with customers, identifying and helping close opportunities that expand HPE's portfolio reach within each customer, while delivering incremental business value and an outstanding experience.
- 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management.
- Experience working with senior and executive level customer contacts.
- Experience with Gainsight, Totango, and Salesforce a plus.
- Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
- Must possess a proven understanding of cloud-based networking solutions; prior experience with aSaaS solution preferred.
- Strong empathy for customers AND passion for customer success.
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