Principal Systems Analyst

hace 23 horas


Zapopan, Jalisco, México Oracle A tiempo completo

Job Summary

We are seeking a highly skilled Principal Support Engineer to join our team at Oracle. As a key member of our CSS organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.

Key Responsibilities

  • Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • Offer strategic technical support to assure the highest level of customer satisfaction, focusing on root cause analysis and prevention.
  • Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups.
  • Research and study product features and keep abreast of new releases and functionalities or related technologies to maintain product expertise.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • More than 8 years of experience as an Oracle database Administrator or Exadata Administrator.
  • Strong knowledge in Oracle Cloud Infrastructure.

What We Offer

As a Principal Support Engineer at Oracle, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a meaningful impact on our customers' success.



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