Service Delivery Specialist
hace 2 días
The Service Delivery Specialist plays a crucial role in ensuring exceptional customer experiences at Citi branches. This involves managing resources effectively, promoting products and services, and fostering strong relationships with clients.
**Key Responsibilities:**
• Promote Citi's products and services to clients, encouraging the use of self-service channels.
• Coordinate branch resources and employees to meet customer needs.
• Collaborate with security and control functions to ensure a safe and secure environment.
• Deliver exceptional customer experiences, measured through specific metrics.
**Qualifications and Requirements:**
• 2-4 years of experience in customer service, sales, and/or account management.
• Excellent written and verbal communication skills.
• Bachelor's degree or equivalent experience.
**Citi's Commitment to Diversity and Inclusion:**
Citi is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where all employees can thrive.
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