Senior ServiceNow Developer
hace 3 semanas
At Optimal Growth Technologies, we are seeking a highly skilled ServiceNow Developer to join our team. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing ServiceNow applications and modules to enhance our IT service management capabilities.
Key Responsibilities:- Application Development: Develop and customize ServiceNow applications and modules to meet our business requirements.
- Workflow Engineering: Design and implement ServiceNow workflows, business rules, and scripts to automate processes and enhance functionality.
- Integration and API Management: Create and maintain ServiceNow integrations with external systems using REST, SOAP, and other APIs.
- Collaboration and Communication: Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications.
- Portal and Dashboard Development: Develop and maintain ServiceNow portals, dashboards, and reports to provide actionable insights and data visibility.
- Performance Optimization: Ensure the performance, security, and scalability of the ServiceNow platform through regular monitoring and optimization.
- Documentation and Knowledge Management: Develop and maintain documentation related to ServiceNow configurations, customizations, and integrations.
- Upgrade and Patch Management: Implement and manage ServiceNow upgrades, patches, and releases, ensuring minimal disruption to users.
- Technical Support and Troubleshooting: Provide technical support and troubleshooting for ServiceNow-related issues, resolving them in a timely and effective manner.
- Staying Up-to-Date: Stay updated with the latest ServiceNow features, updates, and best practices, and apply them to improve the platform.
- Collaboration with IT Teams: Collaborate with other IT teams to ensure seamless integration and operation of ServiceNow with existing systems and processes.
- Development Standards and Best Practices: Develop and enforce ServiceNow development standards, guidelines, and best practices to ensure high-quality deliverables.
- Code Reviews and Feedback: Conduct regular code reviews and provide feedback to ensure adherence to standards and best practices.
- Project Planning and Execution: Participate in the planning and execution of ServiceNow projects, including scoping, development, testing, and deployment.
- User Training and Guidance: Provide training and guidance to end-users and other IT staff on ServiceNow functionalities and best practices.
- Process Improvement: Identify opportunities for process improvements and implement solutions to enhance the efficiency and effectiveness of ServiceNow services.
- Escalated Support: Respond to and resolve escalated support tickets related to ServiceNow in a timely and effective manner.
- Automation Scripts: Develop and maintain ServiceNow automation scripts for routine administrative tasks.
- Reporting and Analytics: Generate and analyze reports on ServiceNow usage, performance, and incidents.
- User Adoption and Utilization: Lead initiatives to enhance user adoption and effective utilization of ServiceNow tools.
- ServiceNow Support: Coordinate with ServiceNow support for issue resolution and service enhancements.
- IT Policies and Procedures: Participate in the development and enforcement of IT policies and procedures related to ServiceNow.
- Compliance and Risk Management: Ensure compliance with industry standards and regulatory requirements for ServiceNow services.
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