Customer Service Agent
hace 3 semanas
We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at the Sheraton Mexico City Maria Isabel Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, responding to their requests and concerns, and ensuring a memorable experience for all who stay with us.
Key Responsibilities- Answer and respond to guest calls, requests, and inquiries in a timely and professional manner.
- Process guest requests for wake-up calls, message delivery, and other services as needed.
- Monitor and manage guest room message lights, ensuring accurate and timely communication.
- Provide assistance with guest inquiries, resolving issues and concerns in a courteous and efficient manner.
- Work collaboratively with other hotel departments to ensure seamless guest experiences.
- Comply with all company policies and procedures, maintaining confidentiality and protecting company assets.
- High school diploma or equivalent required.
- No prior work experience necessary, but a positive attitude and willingness to learn are essential.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
- Fluency in English is required, with additional languages a plus.
Marriott International is a global hospitality leader, with a portfolio of over 30 brands and more than 7,000 properties worldwide. We are committed to providing exceptional service, creating memorable experiences, and fostering a culture of inclusivity and respect. If you are a team player who is passionate about delivering outstanding guest experiences, we encourage you to apply for this exciting opportunity to join our Sheraton family.
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