IT Support Specialist

hace 2 semanas

Guadalajara, Jalisco, México 300 FLEXTRONICS MANUFACTURING MEX, SA DE CV. A tiempo completo

Job Overview:

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We are seeking an exceptional Synonym Title to join our team at 300 FLEXTRONICS MANUFACTURING MEX, SA DE CV. As a key member of our operations team, you will be responsible for providing technical support and guidance to our customers.

About the Role:

The ideal candidate will have a strong background in IT systems analysis and support, with experience working with Microsoft SQL and .NET technologies. You will be responsible for managing and supporting IT applications, diagnosing data quality issues, and assessing causes of problems to provide technical support and direction to project teams.

Key Responsibilities:

  • Manage and support IT applications based on support standards and propose new tools for these purposes.
  • Act as second-level escalation contact for IT administrators and Global Helpdesk on applications implementation assignments.
  • Diagnose application data quality issues.
  • Assess causes of problems and provide technical support and direction to project teams to resolve issues.
  • Project management on tools deployment.
  • Prepare standard operating procedures for day-to-day maintenance of Flex client infrastructure and implement adequate administrative tools and processes while ensuring monitoring and controls are in place to ensure stability of systems.
  • Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers, and cross-functional teams.
  • Ensure minimum MTTR (Mean Time to Repair), while fixing problems; follow up with proper root cause analysis, and corrective & preventive actions to increase MTBF (Mean Time Between Failures).
  • Propose system enhancements (software updates).
  • Identify, explore, and resolve program deficiencies.
  • Provide software development and consultation to prospective users.

Requirements:

  • BA/BS or equivalent work experience.
  • Jr Project Management skills.
  • Experience as a sys analyst and/or support.
  • Knowledge of Microsoft SQL (troubleshooting).
  • Knowledge of .NET.
  • Intermediate English - Advanced.

Benefits:

  • Competitive salary ($80,000 - $120,000 per year)
  • Life & Medical insurance
  • Christmas Bonus
  • Food Coupons
  • Saving Fund
  • Life Insurance

About Us:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law.

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