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Credit Card Customer Experience Specialist

hace 2 meses

Xico, México Payjoy A tiempo completo
Job Summary

We are seeking a highly skilled Credit Card Customer Experience Specialist to join our team at Payjoy. As a key member of our financial services team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Develop and maintain strong relationships with customers to understand their financial needs and preferences.
  • Provide personalized support and guidance to customers on credit card products and services.
  • Work closely with cross-functional teams to resolve customer complaints and issues in a timely and professional manner.
  • Stay up-to-date with industry trends and developments to ensure that customers receive the best possible service.
Requirements
  • Bachelor's degree in a related field, such as business or finance.
  • Proven experience in a customer-facing role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.