Thomson Reuters Customer Success Manager

hace 4 semanas


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Opportunity

In this exciting opportunity as a Customer Success Manager, you will have the chance to drive global revenue growth and make a significant impact on our clients' success.

As a key member of our team, you will be responsible for developing trusted advisor relationships with customer key stakeholders and Executive sponsors. Your goal will be to ensure that all Tax Accounting activities are closely aligned with the customer's business case and strategy, allowing them to realize the full potential of their Thomson Reuters solutions.

You will leverage your comprehensive understanding of Thomson Reuters products and platform to provide relevant adoption and technical recommendations on solutions and enhancements customized to customers' business needs. This will involve maintaining a high level of client satisfaction by being a liaison between our clients and Thomson Reuters internal operations.

Your role will also involve driving maximum adoption of Thomson Reuters solutions and identifying product expansion opportunities via high-value relationships with clients. You will navigate and advise on efforts related to complex customer requests or projects involving multiple parties and enterprise systems, escalating for assistance if needed.

Key Responsibilities:
  • Develop trusted advisor relationships with customer key stakeholders and Executive sponsors
  • Leverage comprehensive understanding of Thomson Reuters products and platform
  • Maintain high level of client satisfaction
  • Drive maximum adoption of Thomson Reuters solutions
  • Navigate and advise on complex customer requests or projects
About You

We are looking for a highly skilled and experienced professional who has a strong background in tax accounting and ERP systems. You should have 3-5 years of professional experience working with or consulting around ERP Systems ideally with Tax Accounting or Foreign Trade Solutions.

You should have a BA/BS Degree in Computer Science, Finance or Accounting (or equivalent) and be able to prioritize, multi-task, and perform effectively under pressure. Strong knowledge of Software companies business processes and best practices is also required.

Aptitude for analyzing technical concepts and translating them into business terms, and for mapping business requirements to technical features and crafting solution that combine a mix of training, product, and recommended process changes is essential. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization (internally and customer facing) is also required.

Required Skills and Qualifications:
  • Strong background in tax accounting and ERP systems
  • 3-5 years of professional experience working with or consulting around ERP Systems ideally with Tax Accounting or Foreign Trade Solutions
  • BA/BS Degree in Computer Science, Finance or Accounting (or equivalent)
  • Prioritize, multi-task, and perform effectively under pressure
  • Strong knowledge of Software companies business processes and best practices
  • Aptitude for analyzing technical concepts and translating them into business terms
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
Benefits:
  • $80,000 - $120,000 per year
  • Flexible work environment
  • Ongoing training and development opportunities
  • Opportunities for career advancement
  • Comprehensive benefits package

Note: The salary range provided above is an estimate based on industry standards and may vary depending on location and other factors.



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