Customer Acquisition Specialist

hace 1 semana


Santiago de Querétaro, Querétaro de Arteaga, México XE A tiempo completo

About XE

At XE, we are a leading provider of comprehensive currency services and products. Our mission is to deliver innovative solutions that empower individuals and businesses to navigate the complexities of the global currency market.

Job Summary

We are seeking a dynamic and motivated Junior Client Services Representative to join our expanding team in Mexico. As a key front-line role, you will be responsible for delivering an exceptional customer experience, identifying customer needs, and driving sales through effective communication and relationship-building.

Key Responsibilities

  • Handle inbound calls from potential and existing customers, providing information, answering queries, and qualifying sales opportunities.
  • Qualify leads by understanding the needs of each caller and identifying potential sales opportunities.
  • Promote XE's products and services, tailoring your message to meet the specific needs of each caller.
  • Convert qualified leads into sales by guiding customers through the sales process, ensuring smooth transactions.
  • Maintain accurate records of customer interactions, sales opportunities, and follow-up actions in Zendesk.
  • Collaborate with the broader sales team to ensure seamless customer handoffs and support overall sales goals.
  • Provide the best possible customer experience in every engagement, ensuring customer satisfaction and loyalty.
  • Adhere to standard processes and regulatory requirements, ensuring all actions are in the customers' best interests.
  • Continuously develop and grow your understanding of the currency market and payment services industry.
  • Actively engage with your team in coaching and performance discussions, viewing these as opportunities to continuously improve your personal performance.

Success Metrics

  • Lead Conversion
  • Trade Conversion
  • Phone Activity
  • Quality of Service Delivered

Requirements

  • Experience in a customer service or sales role (preferred but not required).
  • Interest in financial services.
  • Excellent communication skills, both spoken and written.
  • High level of English proficiency (required)
  • Learning mindset and willingness to continuously improve.
  • Ability to adhere to processes and regulatory requirements.
  • Comfortable working in a fast-paced, target-driven environment.
  • Numerate and able to analyze and react to individual/team performance data to optimize performance and revenue generation.
  • Ability to work in a global team, sharing best practices and collaborating to raise the bar across the organization.
  • Customer-focused with a commitment to delivering an outstanding customer experience.

Benefits

  • Competitive market-based salary
  • 23 days holiday
  • Medical Insurance
  • Lunch Vouchers
  • Euronet Employee Share Purchase Plan (ESPP)

We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from individuals who share our values and are passionate about delivering exceptional customer experiences.



  • Santiago de Querétaro, Querétaro de Arteaga, México TE Connectivity A tiempo completo

    About the RoleWe are seeking a highly skilled Talent Acquisition Specialist II to join our team at TE Connectivity. As a key member of our Global Talent Acquisition team, you will be responsible for driving talent acquisition best practices across all Business Units and delivering best-in-class talent acquisition solutions.Key ResponsibilitiesFull life-cycle...


  • Santiago de Querétaro, Querétaro de Arteaga, México Limagrain A tiempo completo

    About Vilmorin-MikadoVilmorin-Mikado is a leading Franco-Japanese seed producer with a rich history dating back to 1743. As a responsible partner in the vegetable food chain, we are committed to helping better nourish people everywhere. Our unique range of seeds is distributed globally, and we have a strong presence in over 100 countries.Job SummaryWe are...


  • Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics A tiempo completo

    Job Summary:We are seeking a highly motivated and experienced Talent Acquisition Specialist to join our Human Resources Department based out of our Juriquilla office. As a key member of our team, you will be responsible for leading our recruitment efforts and developing strategies to attract top talent.Key Responsibilities:Develop and implement recruitment...


  • Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics Inc A tiempo completo

    Talent Acquisition AdministratorCharger Logistics Inc. is a world-class asset-based carrier with locations across North America. We're proud to say we've been named one of the top companies in the industry.Job SummaryWe're looking for a motivated and detail-oriented Talent Acquisition Administrator to join our HR Department based out of our Juriquilla...


  • Santiago de Querétaro, Querétaro de Arteaga, México Scalepex A tiempo completo

    About the RoleAt Scalepex, we are seeking a highly skilled and experienced Corporate Talent Acquisition Specialist to join our team. As a key member of our recruitment team, you will be responsible for driving the growth and success of our organization by sourcing, screening, and placing top talent in roles that match their skills and career goals.This is a...


  • Ciudad de México, Ciudad de México Acquisition International A tiempo completo

    About the RoleAs a Talent Acquisition Analyst at Acquisition International, you will be at the forefront of talent identification, acquisition, and development. Join our team of experts and contribute to our success.Key ResponsibilitiesDevelop and implement effective talent acquisition strategies to meet business objectives.Manage the entire recruitment...


  • Santiago de Querétaro, Querétaro de Arteaga, México Te Connectivity Corporation A tiempo completo

    {"title": "Talent Acquisition Specialist II", "description": "At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world. Job Overview Our Talent Acquisition teams evaluate TE's ability to recruit and select the desired employees and develop, implement, and...


  • Santiago de Querétaro, Querétaro de Arteaga, México Allegion A tiempo completo

    About the RoleWe are seeking a highly skilled Financial Operations Specialist to join our team at Allegion. As a key member of our finance department, you will play a critical role in ensuring the smooth operation of our financial transactions.Key ResponsibilitiesAccounts Payable/Receivable Management: Prepare, record, verify, analyze, and report accounts...


  • Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics A tiempo completo

    Talent Acquisition Administrator (part-time intern)Charger Logistics Inc. is a world-class asset-based carrier with a strong presence across North America.We are a dynamic and entrepreneurial-minded organization that invests time and support into our employees to provide them with the room to learn and grow their expertise and work their way up.We are...


  • Santiago de Querétaro, Querétaro de Arteaga, México Freudenberg A tiempo completo

    Shaping the future of talent acquisition. Key Responsibilities: Execute the recruitment and selection cycle, including job postings, initial phone screenings, in-person interviews, and administering skills assessments. Prepare competitive job offers for approval and communicate them to selected candidates. Provide ongoing support to new hires...

  • Logistics Specialist

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Mann+Hummel Gmbh A tiempo completo

    Job Summary: We are seeking a highly skilled Logistics Specialist to join our team at Mann+Hummel Gmbh. As a key member of our operations team, you will be responsible for coordinating and ensuring timely delivery of materials and products to meet customer requirements.Main Responsibilities:Coordinate the shipment of prototypes and ensure timely delivery for...


  • Santiago de Querétaro, Querétaro de Arteaga, México WK Kellogg Co A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Operations Specialist to join our team at WK Kellogg Co. As a key member of our logistics operations team, you will be responsible for managing the end-to-end order process and providing exceptional customer service to our smaller, less complex customers.Key ResponsibilitiesCollaborate with...

  • Recruitment Specialist

    hace 2 días


    Santiago de Querétaro, Querétaro de Arteaga, México Freudenberg A tiempo completo

    Empowering People, Creating TechnologyAbout the RoleWe are seeking a highly skilled Recruitment Specialist to join our team at Freudenberg. As a key member of our Human Resources department, you will be responsible for driving our recruitment and selection process, ensuring we attract and hire the best talent in the industry.Key ResponsibilitiesDevelop and...


  • Santiago de Querétaro, Querétaro de Arteaga, México TE Connectivity A tiempo completo

    About TE ConnectivityAt TE Connectivity, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewA top priority for TE Connectivity's Talent Acquisition team is to strengthen our capability, and ensure that the Business has the human capital to succeed in...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    About the Role:Ria is seeking a highly skilled and experienced Customer Service Quality Assurance Specialist to join our team. As a key member of our contact center, you will play a critical role in ensuring that our customer service representatives provide exceptional experiences for our clients.Key Responsibilities:Coaching and Mentoring: Act as a mentor...


  • Santiago de Querétaro, Querétaro de Arteaga, México Accoravillage A tiempo completo

    Job DescriptionJob Title: Customer Service Representative - Logistics SpecialistJob Summary:We are seeking a highly skilled and experienced Customer Service Representative - Logistics Specialist to join our team at Accoravillage. As a key member of our logistics team, you will be responsible for providing exceptional customer service to clients, vendors, and...


  • Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics A tiempo completo

    Talent Acquisition Administrator (part-time intern)We're proud to say we've been named one of the top companies in the industry.Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing exceptional logistics solutions, we've transformed into a leading transport provider and...


  • Santiago de Querétaro, Querétaro de Arteaga, México MANN+HUMMEL GmbH A tiempo completo

    Job DescriptionMANN+HUMMEL GmbH is seeking a highly skilled Logistics Specialist for Global Projects to join our team. As a key member of our logistics team, you will be responsible for coordinating and monitoring the delivery of projects, ensuring timely completion and meeting customer requirements.Key ResponsibilitiesCoordinate and monitor the delivery of...


  • Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics Inc A tiempo completo

    {"title": "Logistics Operations Specialist", "content": "At Charger Logistics Inc, we're seeking a skilled Logistics Operations Specialist to join our team. As a key member of our customer service department, you'll be responsible for building expert knowledge of our products and services, engaging with customers in a friendly and professional manner, and...


  • Santiago de Querétaro, Querétaro de Arteaga, México Freudenberg Group A tiempo completo

    Product Design Specialist At Freudenberg, we're dedicated to creating innovative solutions that make a difference. As a Product Design Specialist, you'll play a key role in shaping our products and ensuring they meet the highest standards of quality and performance. Responsibilities: * Develop and maintain detailed product designs, including 2D and 3D...