Technical Support Engineering Manager

hace 8 horas

Ciudad de México, Ciudad de México Datadog A tiempo completo

Unlock Your Potential as a Technical Support Engineering Manager

Mexico City, Mexico

At Datadog, we're on a mission to empower our customers with the best technical support experience. As a Technical Support Engineering Manager, you'll play a critical role in shaping our team's success and driving customer satisfaction.

Your Key Responsibilities:

  • Lead and develop a high-performing team of Technical Support Engineers, providing guidance and mentorship to ensure they have the skills and knowledge needed to excel.
  • Collaborate with Support team senior leadership to develop and implement strategies that improve productivity, process, and procedure.
  • Partner with Regional Director to oversee hiring, onboarding, and talent retention efforts.
  • Drive projects and initiatives to enhance team productivity, process, and procedure.
  • Work closely with internal teams and customers to resolve high-priority escalations and provide expert support.

About You:

  • You're a seasoned people manager with a passion for developing and mentoring technical talent.
  • You're a self-motivated, detail-oriented, and data-driven leader who thrives in a fast-paced environment.
  • You have a strong technical background, with experience in programming and Linux.
  • You're able to work a rotating schedule that requires weekend availability.
  • You're an active contributor to open-source projects and the Engineering Community.

What We Offer:

  • Best-in-breed onboarding and training programs.
  • Generous global benefits and competitive compensation.
  • Intra-departmental mentor and buddy programs for in-house networking.
  • New hire stock equity and employee stock purchase plan.
  • Continuous professional development, product training, and career pathing.

We value diversity, equity, and inclusion at Datadog. If you're passionate about technology and want to grow your skills, we encourage you to apply.

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