Tech Support Lead

hace 2 semanas


Xico, México Pepsico A tiempo completo

About the Role

We are seeking a highly skilled Tech Support Lead to join our team at PepsiCo. As a key member of our data analytics team, you will be responsible for leading a team of data engineers, database developers, and data analysts to sustain and enhance existing data analytic and dashboard solutions for supply chain performance managers, decision-makers, specialists, and frontline personnel.

Key Responsibilities

  • Lead the support agenda for analytics tools, including box monitoring, response, and communications to users and prioritization of support issues.
  • Ensure that analytical solutions are running efficiently and up to date and support SLAs are met.
  • Own end-to-end analytic solutions, including UX, Data Models, ETL Design and Code, Front End (Tableau, PowerBI Dashboards, or Web Apps) and the support documentation.
  • Host and drive various venues, including support ticket assignments, critical issue/incident resolutions, and enhancement prioritization.
  • Implement and oversee quality assurance processes to ensure the reliability and performance of the existing analytical solutions.

Requirements

  • Fluent in English
  • 3-5 years experience in translating business requirements into end-to-end data solutions.
  • Advanced SQL experience.
  • Intermediate to advanced Python experience.
  • Intermediate to advanced Tableau or Power BI experience.
  • Bachelor's degree or equivalent work experience in business systems or information technology.

What We Offer

  • Opportunities to learn and develop every day through a wide range of programs.
  • Internal digital platforms that promote self-learning.
  • Development programs according to Leadership skills.
  • Specialized training according to the role.
  • Learning experiences with internal and external providers.
  • We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
  • Financial wellness programs that will help you reach your goals in all stages of life.
  • A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
  • We are an equal opportunity employer and value diversity at our company.

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