Tech Support Lead
hace 2 semanas
About the Role
We are seeking a highly skilled Tech Support Lead to join our team at PepsiCo. As a key member of our data analytics team, you will be responsible for leading a team of data engineers, database developers, and data analysts to sustain and enhance existing data analytic and dashboard solutions for supply chain performance managers, decision-makers, specialists, and frontline personnel.
Key Responsibilities
- Lead the support agenda for analytics tools, including box monitoring, response, and communications to users and prioritization of support issues.
- Ensure that analytical solutions are running efficiently and up to date and support SLAs are met.
- Own end-to-end analytic solutions, including UX, Data Models, ETL Design and Code, Front End (Tableau, PowerBI Dashboards, or Web Apps) and the support documentation.
- Host and drive various venues, including support ticket assignments, critical issue/incident resolutions, and enhancement prioritization.
- Implement and oversee quality assurance processes to ensure the reliability and performance of the existing analytical solutions.
Requirements
- Fluent in English
- 3-5 years experience in translating business requirements into end-to-end data solutions.
- Advanced SQL experience.
- Intermediate to advanced Python experience.
- Intermediate to advanced Tableau or Power BI experience.
- Bachelor's degree or equivalent work experience in business systems or information technology.
What We Offer
- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
- We are an equal opportunity employer and value diversity at our company.
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