Programmatic Solutions Consultant
hace 1 día
At Amazon, we're revolutionizing the way brands connect with customers. With 300+ million active customer accounts, we offer unparalleled insights into shopping, streaming, and browsing signals. Our solutions on Twitch, IMDb, Alexa, Amazon Music, Prime Video, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places.
We're seeking a Programmatic Solutions Consultant to support enterprise self-service clients on the DSP. As a trusted advisor, you'll develop and deepen long-term relationships with our enterprise agency and advertiser clients. Your expertise will drive strategic consultation of DSP best practices, spanning campaign setup, optimization, and integrations. You'll work closely with programmatic traders, Amazon Ads internal sales, product, and support teams to address customer needs.
Key Responsibilities- Define priorities for campaign management and optimization initiatives based on industry knowledge and business objectives.
- Own the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business goals.
- Provide services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices.
- Analyze and interpret data to identify improvement areas, root causes, and formulate enablement and adoption recommendations.
- Drive the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating closely with cross-functional Amazon teams.
- Define and improve processes and tools for the Programmatic Solutions Consultant team to better serve customers.
A typical PSC engagement with our customers could include onboarding new traders, delivering trainings on new product features, assisting a customer with a beta feature, providing oversight in execution of campaign strategy, developing campaign optimization recommendations, and monitoring their impact. You'll advocate for customers in internal forums, provide troubleshooting support, and simplify and propagate customer feedback to inform product and services design.
About the TeamWe value work-life balance and believe in supporting our team members' career growth. Our team is dedicated to knowledge sharing and mentorship, and we strive to assign projects that help each team member develop into a better-rounded professional. We're committed to building an environment that celebrates collaboration and innovation.
BASIC QUALIFICATIONS- 3+ years of digital advertising and client-facing roles experience.
- Experience analyzing data and best practices to assess performance drivers.
- Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners.
- Experience in e-commerce or online advertising.
- Experience in omni-channel marketing, search engine marketing, or search engine optimization.
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