Strategic Business Process Transformation Consultant

hace 1 día


Xico, México Servicenow A tiempo completo

**Company Overview**

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

**Job Description:**

The Customer Outcomes Senior Technical Consultant plays a critical role in configuring the ServiceNow Platform based on leading practices to provide a solution that achieves customer outcomes. As a functional and technical expert in customer engagements, this position participates in workshops with customers to assess current processes and establish future-state processes.

**Key Responsibilities:

  • Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Provide oversight and unit testing of code developed by partner or customer employees.
  • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
  • Maintain skills / certifications on relevant ServiceNow technologies.

**Requirements:**

  • 8+ years experience as part of a professional services organization; or equivalent education/experience.
  • Able to travel up to 50%.
  • Industry domain expertise in relevant areas.
  • Creative with comfort running projects independently.
  • Success driving complex issues through analysis and resolution.
  • Experience working collaboratively.
  • ServiceNow certifications in aligned workflow.

**Salary Range:** $120,000 - $180,000 per year (estimated).

**Benefits:**
We approach our distributed world of work with flexibility and trust. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us. We are an equal opportunity employer and welcome candidates from diverse backgrounds.



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