Recovery Specialist

hace 2 semanas

Ciudad de México, Ciudad de México Aig A tiempo completo

At AIG, we are reimagining the way we help customers manage risk. As a Recovery Technician, you will play a crucial role in this transformation. This is an opportunity to grow your skills and experience as a valued member of the team.

Recovery Opportunities

The primary objective of this position is to identify and pursue all possible avenues for recovering funds from third parties involved in claims. This includes subrogation, salvage, and other recoveries such as non-cashes. By proactively pursuing recovery opportunities, you will minimize financial losses associated with claims, directly impacting the bottom line and improving overall profitability.

Claims Management Process

You will work closely with claims adjusters and other stakeholders to streamline the claims management process. This collaboration will ensure timely identification of recovery opportunities and efficient execution of recovery efforts.

Revenue Growth

Your focus will be on maximizing recovery opportunities, resulting in increased revenue for AIG. This additional income will directly contribute to the financial stability and growth. By effectively recovering funds, you can reduce the financial burden associated with claims, resulting in lower claim payouts and improved loss ratios.

Key Responsibilities

1. Functional responsibilities

2. Accountabilities

Effective resolution of Complex level claims and recoveries handled by the team
Accurate and consistent reserving and financial control of claims
Mitigation of indemnity and expense spend in claims while ensuring claims are accurately assessed within policy limits under proactive management of claims
Effective communication to all relevant stakeholders

Leadership Skills

Ability to prioritize and multi-task effectively in a fast-paced environment.
Ability to communicate information clearly and concisely both verbally and in writing.
Requires proficiency in Desk Management, phone 'etiquette', time management and dealing with difficult customers.
Experience in successfully leading a recovery or claims team
Ability to develop and implement procedures to maximize business results of a work unit
Ability to effectively build business partnerships and communicate effectively with all levels within the organization.
Strong analytical decision making and problem-solving skills.
Highly effective communicator (written, verbal, presentation)
Demonstrated abilities in time management and establishing priorities.
Strong stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)
Coaching and staff management skills

Technical Skills and Expertise

Insurance Claims experience, preferably with Recovery claims.
Experience with claims litigation, salvage and subrogation is required.
Advance Microsoft Office - proficiency in Excel, Word, PowerPoint.
Strong organizational skills and attention to detail
Excellent verbal and written in Spanish communication skills.
Follow up culture
Windows skills, especially Excel experience
Basic Commercial Lines Recovery knowledge
Desirable knowledge about OCRA HANDLING
Ability analyzing and paying vendor invoices

AIG's Mission

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Culture of Belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards

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