IT Support Specialist for Hybrid Environments

hace 3 semanas

Guadalajara, Jalisco, México Excis Compliance Ltd A tiempo completo

Excis Compliance Ltd is seeking an experienced IT Support Specialist to deliver exceptional technical support in a fast-paced, hybrid environment. Location: Guadalajara, Jalisco

Job Summary: We require a skilled professional with a minimum of 3 years of IT support experience, preferably in a Windows and Mac environment, to provide on-site technical support for Windows and Mac systems, troubleshoot and resolve issues for mobile devices, and collaborate with cross-functional teams.

Key Responsibilities:

  • Provide top-notch technical support for Windows and Mac systems.
  • Troubleshoot and resolve issues for mobile devices, including iPhones, iPads, and Android platforms.
  • Deliver exceptional customer service with clear, professional communication.
  • Collaborate with cross-functional teams to ensure seamless operations.
  • Document troubleshooting steps and processes in detail.
  • Maintain organization and prioritize tasks effectively in a dynamic environment.

Requirements:

  • Minimum 3 years of IT support experience in a Windows and Mac environment.
  • Proficiency in configuring and troubleshooting mobile devices (iPhone, iPad, Android).
  • Experience with helpdesk operations and remote support tools.
  • Strong organizational and documentation skills.
  • Familiarity with administrative tools and system configuration in both Windows and Mac ecosystems.

Qualifications:

  • Bachelor's degree in IT, Computer Science, or a related field.
  • English proficiency at B1 level or higher.
  • Proven attention to detail and ability to adapt to shifting priorities.
  • Professional demeanor and excellent problem-solving skills.

Estimated Salary: $45,000 - $60,000 per year, depending on experience. Benefits: Flexible freelance opportunity with competitive daily pay, opportunities to work on meaningful projects with a global team, and enhance your technical expertise in a collaborative environment.

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