Marketing Concierge

hace 2 días


Ciudad de México, Ciudad de México Mvw A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Marketing Concierge to join our team at Mvw. As a key member of our In-House Marketing team, you will be responsible for providing exceptional guest service and generating tour flow by performing a variety of duties.

Key Responsibilities
  • Qualify leads and provide guest service to ensure the teams hit their VPG and tour goals.
  • Support the In-house team VSC teams with all "heart of the house" guest service, including welcome calls, reservations, tee times, tours, and excursion ticket sales.
  • Offer value-add guest services to ensure all guest expectations are met and exceeded.
  • Positively represent the Company at any off-site locations and maintain a collaborative working relationship with hotel and other tourist industry affiliate employees.
  • Determine guests' eligibility for promotional, gifted presentations, according to the standards described in training.
  • Attract eligible guests to preview the Company vacation ownership program using premiums (gifts).
  • Coordinate (book) the preview tour.
  • Attend all mandatory meetings and training.
  • Complete special projects as assigned by Marketing Management.
Requirements
  • Bilingual fluency (English-Spanish) is required.
  • Availability to work flexible schedules is necessary.
  • Sales/Marketing or tourism career background is preferred.
  • Proficiency in computers is essential.
  • Exceptional customer service orientation and positive disposition are required.
  • Excellent verbal/written skills and work standards are necessary.
  • Building business partnerships is a key aspect of this role.
What We Offer
  • A competitive salary range of $20,000.00 - $60,000.00 per month.
  • A full-time position with a regular 8-hour schedule.
  • The opportunity to work with a dynamic team and contribute to the success of Mvw.
  • A chance to develop your skills and advance your career in the tourism industry.

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