Senior Technical Support Specialist

hace 1 mes


Zapopan, Jalisco, México Oracle A tiempo completo
Job Title: Senior Technical Support Engineer

Job Summary:

We are seeking a highly skilled Senior Technical Support Engineer to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.

Key Responsibilities:

  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Provide technical support for Oracle products, including troubleshooting and resolving issues
  • Act as a primary point of contact for customers, facilitating relationships with Support and providing advice and assistance to internal Oracle employees
  • Work closely with Product Management, Engineering, and Information Development to influence product supportability and usability

Requirements:

  • Two years of prior working experience with Oracle products or at least three years of related experience without Oracle products
  • Technical degree in Computer Science, Management Information Systems, Science, Engineering, Math, or Physics, or equivalent
  • Proven experience in implementation, support, consulting, and/or development
  • Skills in using industry standard tools and techniques
  • Exceptional diagnostic and troubleshooting abilities

Preferred Qualifications:

  • Experience in CRM products or cloud products
  • Knowledge of networks, database configuration, server configuration, Web Server optimization, and load balancing hardware

Behavioral Requirements:

  • Detail Oriented
  • Excellent communication skills
  • Well-developed listening skills
  • Good organizational skills
  • Fast and flexible problem-solving aptitude
  • Ability to persevere in the face of obstacles

Technical & Analytical Requirements:

  • Well-developed troubleshooting skills
  • Ability to analyze details and synthesize the big picture
  • Creative use of industry standard tools
  • Detailed functional knowledge of one or more products/modules in the Product Family

Working Experience:

  • Experience in one of the following areas: XML, Java, J2EE, and Oracle ADF, SOA, and Web Services

Education:

  • Computer Science or equivalent preferred


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