Senior Technical Support Specialist
hace 1 mes
Job Summary:
We are seeking a highly skilled Senior Technical Support Engineer to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.
Key Responsibilities:
- Resolve post-sales non-technical customer inquiries via phone and electronic means
- Provide technical support for Oracle products, including troubleshooting and resolving issues
- Act as a primary point of contact for customers, facilitating relationships with Support and providing advice and assistance to internal Oracle employees
- Work closely with Product Management, Engineering, and Information Development to influence product supportability and usability
Requirements:
- Two years of prior working experience with Oracle products or at least three years of related experience without Oracle products
- Technical degree in Computer Science, Management Information Systems, Science, Engineering, Math, or Physics, or equivalent
- Proven experience in implementation, support, consulting, and/or development
- Skills in using industry standard tools and techniques
- Exceptional diagnostic and troubleshooting abilities
Preferred Qualifications:
- Experience in CRM products or cloud products
- Knowledge of networks, database configuration, server configuration, Web Server optimization, and load balancing hardware
Behavioral Requirements:
- Detail Oriented
- Excellent communication skills
- Well-developed listening skills
- Good organizational skills
- Fast and flexible problem-solving aptitude
- Ability to persevere in the face of obstacles
Technical & Analytical Requirements:
- Well-developed troubleshooting skills
- Ability to analyze details and synthesize the big picture
- Creative use of industry standard tools
- Detailed functional knowledge of one or more products/modules in the Product Family
Working Experience:
- Experience in one of the following areas: XML, Java, J2EE, and Oracle ADF, SOA, and Web Services
Education:
- Computer Science or equivalent preferred
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