IT Business Partner

hace 2 días


Xico, México Siemens Digital Industries Software A tiempo completo
About the Role

We are seeking a highly skilled IT Business Partner & IT Country Head to join our global team at Siemens Healthineers. As a key member of our organization, you will play a critical role in driving digital transformation and enabling access to care for more people around the world.

Key Responsibilities
  • Manage relationships with business stakeholders, internal key users, and process owners for all IT-related topics.
  • Consult and support the implementation of new or changed services and solutions.
  • Ensure high customer satisfaction by translating business demands into IT service requirements.
  • Support the holistic view for digitalization of business on a strategic level.
  • Maintain Business Partner relationships.
  • Evaluate customer satisfaction, collect, and consider respective business feedback.
  • Provide business with KPIs on the overall and specific IT performance.
  • Ensure best practice usage of commodity services.
  • Manage business complaints and partner with CoE specialists, as required.
  • Design and drive opportunities where IT can create additional business value while managing operational risks.
  • Identify and manage IT demands on tactical and strategic levels, in alignment with business values and IT governance strategy.
Requirements
  • Bachelor's Degree in Computer Science, Information Systems, Engineering, or other related field.
  • Master's degree in IT Strategy, IT Management, and/or Business Management is a plus.
  • English formal training and fluency is preferred.
  • Minimum 10 years of experience leveraging systems tools to support business process optimization in functional areas such as services, supply chain, finance, HR, or sales/commercial in the health, services, consumer goods, or related industry.
  • Proven ability to work in a global environment with stakeholders in multiple regions/cultures.

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