ServiceNow/CMDB Developer and Administrator

hace 2 días


Xico, México Nielsen A tiempo completo
Senior ServiceNow/CMDB Developer and Administrator

We are seeking an experienced Senior ServiceNow/CMDB Developer and Administrator to join our global IT team at Nielsen. In this role, you will collaborate with cross-functional teams to identify opportunities for process improvement and innovation, gather business requirements, and translate them into technical designs and process workflows in ServiceNow.

Key Responsibilities:

  • Collaborate with Infrastructure, security, business, vendors, and other stakeholders to identify opportunities for process improvement and innovation.
  • Create and optimize reports, dashboards, KPIs to track volumes, trends, SLAs, and other metrics.
  • Perform system administration tasks, manage users, access controls, implement upgrades, and maintain data integrity.
  • Manage and drive ServiceNow upgrades by creating and executing the upgrade plan, including testing, defect tracking, and resolution.
  • Manage team work using Agile methodology with backlog management, sprint planning, scrum calls/daily sync, etc.
  • Create and maintain comprehensive documentation, including technical specifications, configuration guides, standard operating procedures, and runbooks.
  • Provide training and guidance to junior team members on ServiceNow development best practices, CMDB administration, and related items.
  • Oversee and be the CMDB module owner by defining processes and best practices to ensure asset data ownership, relationships, completeness, and accuracy.

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • 5+ years of hands-on ServiceNow development and administration experience.
  • Certified System Administrator and Certified Application Developer certifications.
  • Excellent knowledge of ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, CMDB, Discovery, HR, SPM, SecOps, ITOM, etc.
  • Experience with JavaScript, HTML, CSS, AngularJS, REST API, JSON.
  • Fluency in reading and speaking English.
  • Discovery implementation specialist certification is preferred.

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