Associate Customer Success Professional

hace 2 meses

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Role

In this opportunity as an Associate Customer Success Executive, you will:

  • Close renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.
  • Identify the best virtual channel for engagement with customers.
  • Validate customer needs, shape product plans, and drive sales to close.
  • Support in developing and executing territory growth strategies.
  • Possess core knowledge across products within the subsegment and engage Sales Specialists where deep product expertise is required to drive to close.
  • Understand specific customer archetypes and needs which are most prevalent within the subsegment and territory.
  • Focus on driving retention and achieving renewal targets by engaging existing customers during the renewal window.
  • Use an automated and insight-driven Salesforce workflow to progress deals.
  • Nurture opportunities and move more renewals outside the 'digital first' selling scenarios to close for: existing 'non-named' account renewals and existing 'non-named' incremental sales (upsell).

About You

You're a fit for the role if your background includes:

  • Bachelor's degree or equivalent work experience.
  • 2+ years of experience in Customer Success, Customer Service/Support, SaaS Implementation, and opportunity management.
  • Proven experience managing to a monthly quota (including renewals, upsells, and price uplifts).
  • Financial/commercial acumen.
  • Advanced verbal and written English communication.
  • Strong interpersonal skills (personable and professional) and relationship-oriented.
  • Commitment to a schedule that coincides with the customers' workday.
  • Intermediate computer skills and ability to navigate software programs (Microsoft Suite).
  • Experience in CRM preferred.
  • Ability to rapidly learn new knowledge and acquire new skills.
  • Ability to maintain stable performance under pressure (such as time pressure or job ambiguity).
  • Determination, persistence, resiliency, and patience in the face of adversity.
  • Junior-level professional with knowledge in Accounting or SAS, customer success's background discipline or specialization.

What's in it for You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
  • Purpose-Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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