Customer Success Associate

hace 19 horas


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Role

In this exciting opportunity, you will play a key role in driving customer success and growth for our clients. As an Associate Customer Success Executive, you will be responsible for closing renewals and upselling opportunities, identifying the best virtual channels for engagement, and validating customer needs to shape product plans and drive sales to close.

Your Key Responsibilities

  • Closing renewals and upselling opportunities for assigned geographies and/or pooled resource groups
  • Identifying the best virtual channels for customer engagement
  • Validating customer needs to shape product plans and drive sales to close
  • Supporting the development and execution of territory growth strategies
  • Possessing core knowledge across products within the subsegment and engaging Sales Specialists where deep product expertise is required
  • Understanding specific customer archetypes and needs prevalent within the subsegment and territory
  • Focusing on driving retention and achieving renewal targets through customer engagement during the renewal window
  • Utilizing an automated and insight-driven Salesforce workflow to progress deals
  • Nurturing opportunities and moving renewals outside 'digital first' selling scenarios to close for existing 'non-named' account renewals and incremental sales

About You

We're looking for a highly motivated and experienced professional with a background in Customer Success, Customer Service/Support, SaaS Implementation, and opportunity management. You should have a proven track record of managing to a monthly quota, including renewals, upsells, and price uplifts. Additionally, you should possess financial/commercial acumen, advanced verbal and written English communication skills, strong interpersonal skills, and the ability to navigate software programs (Microsoft Suite).

What We Offer

  • A hybrid work model with flexible working arrangements
  • Comprehensive benefit plans, including flexible vacation, mental health days off, and work-from-anywhere options
  • A globally recognized and award-winning culture of equality, diversity, and inclusion
  • Access to LinkedIn Learning and internal talent marketplace opportunities
  • Two paid volunteer days annually and environmental, social, and governance initiatives
  • A purpose-driven work environment that helps uphold the rule of law, turn the wheels of commerce, and provide trusted information to people worldwide

Accessibility

Thomson Reuters is an equal employment opportunity/affirmative action employer providing a drug-free workplace.



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