Highly Skilled Collections Specialist

hace 21 horas


Monterrey, Nuevo León, México Citigroup Inc. A tiempo completo
About the Role

We are seeking a highly skilled Collections Specialist to join our team in Monterrey. As a key member of our operations team, you will play a crucial role in ensuring the accuracy and efficiency of our collections process.

Job Summary

The successful candidate will be responsible for performing a variety of assignments with limited complexity, working under general supervision and established procedures. You will have the opportunity to utilize advanced negotiation skills to resolve delinquency issues, research problems such as skip tracing, and share knowledge with less experienced collectors.

Key Responsibilities
  • Perform Collection Specialist 2 duties plus
  • Utilize advanced negotiation skills to resolve delinquency issues
  • Research problems, such as skip tracing, to develop external contacts
  • Share knowledge with less experienced collectors
  • Increase the recovery of the past due portfolio of different collection portfolios
Requirements

To be successful in this role, you will need:

  • 1 year experience
  • Work under pressure, decision making, problem solving, negotiation
  • Client needs or organizational issues while remaining focused, frustration tolerance
  • A high school diploma or equivalent
What We Offer

We offer a competitive salary of $60,000 per annum, full-time employment, and a range of benefits including health insurance, retirement savings plan, and paid time off.

Why Join Us?

Citi is an equal opportunity and affirmative action employer. We welcome applications from qualified individuals without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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