Business Recovery Specialist

hace 6 días


Monterrey, Nuevo León, México Citi A tiempo completo

The Business Recovery Specialist 3 performs a variety of assignments with limited complexity, focusing on the accuracy of tasks. Working under general supervision and established procedures, they service a range of products and services, applying detailed knowledge of specialized administrative and technical skills.

**Responsibilities**:

This role involves utilizing advanced negotiation skills to resolve delinquency issues, researching problems such as skip tracing to develop external contacts, sharing knowledge with less experienced collectors, and interpreting procedures instructions to resolve delinquencies.

Key responsibilities include increasing the recovery of past due portfolios, complying with operational process goals and parameters, ensuring quality objectives and institutional policy compliance, providing telephone collection services, and meeting client needs while delivering an exceptional client experience.

**Qualifications**:

To excel in this position, one must be able to work under pressure, make decisions, solve problems, and negotiate effectively. Key qualifications include being able to remain focused under pressure, having good decision-making and problem-solving skills, and a strong understanding of client needs and organizational issues.

**Education and Requirements**:

A high school diploma or equivalent is required for this role. With approximately one year of experience, you will have developed the necessary skills and knowledge to succeed in this position.

Citi offers a competitive salary for this position, estimated to be around $60,000 per year, based on industry standards and location. The company values diversity and inclusion, offering equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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