Customer Success Manager

hace 4 semanas


Xico, México Teradata A tiempo completo

**About Teradata**

At Teradata, we empower our customers to make better, more confident decisions by delivering harmonized data, trusted AI, and faster innovation. Our cloud analytics and data platform is the most complete in the industry, and we're proud to serve the world's top companies across every major industry.

**Your Role**

In this position, you will be responsible for owning the account strategy for engagement, adoption, and success planning. You will manage and curate existing customer relationships, leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within assigned banking accounts.

**Key Responsibilities**

  • Develop and establish new business relationships and provide thought leadership to influence and build trust at different customer levels.
  • Lead the development of a relevant and actionable customer success plan for assigned accounts and partner internally to ensure successful delivery of related services and support functions.
  • Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions.
  • Provide customer education on how to use Teradata solutions to solve their most demanding business challenges.
  • Act as a trusted advisor to the client and facilitator of additional Teradata SMEs and functions.
  • Increase feature adoption of Teradata software by positioning new features to enhance current and new analytical applications.
  • Continuously engage with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.

**What You'll Need**

  • BA, BS, MBA, or MS in business, technical, or professional discipline or equivalent work experience.
  • 10+ years of experience in customer-facing roles with a strong exposure and knowledge of the Banking Industry.
  • Possess a keen interest in and understanding of developments in data and analytic technologies.
  • Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer-facing role.

**Who You'll Work With**

You will work closely with the Latam Sales Team to meet our customers' business challenges through the use of data and analytics at scale.



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