Warranty Claims Specialist

hace 1 semana


Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo
Job Description

We are seeking a skilled Warranty Claims Specialist to join our team at Johnson Controls.

The successful candidate will be responsible for processing warranty claims and providing exceptional customer service.

About the Role

This is a full-time position that requires strong analytical skills, attention to detail, and excellent communication skills.

You will work closely with various operations teams to research and resolve issues related to warranty claims.

Your primary responsibility will be to process warranty claims accurately and efficiently using the Warranty Navigator platform.

In addition, you will provide assistance to customers by answering product and claims-related questions.

Key Responsibilities
  • Process warranty claims utilizing the Warranty Navigator platform
  • Analyze data and identify trends in warranty claims
  • Collaborate with operations teams to resolve issues related to warranty claims
  • Provide exceptional customer service and respond to internal customers in a timely manner
Requirements

To be successful in this role, you must have:

  • A university degree
  • Strong written and verbal English skills
  • Basic knowledge of HVAC systems
  • Ability to navigate moderately complex databases
Benefits

We offer a competitive salary and benefits package, including:

  • $65,000 - $85,000 per year
  • Health insurance
  • Retirement plan
  • Vacation time
Why Join Us?

Johnson Controls is a global leader in building efficiency and automotive electronics. We are committed to innovation, quality, and customer satisfaction.



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