Warranty Claims Processor

hace 4 semanas


Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

Job Summary:

We are seeking a highly motivated Warranty Claims Processor to join our team at Johnson Controls. In this role, you will be responsible for processing warranty claims efficiently and accurately, providing exceptional customer service, and working closely with internal stakeholders to meet deadlines.

About the Role:

As a Warranty Claims Processor, you will utilize the Warranty Navigator platform to process warranty claims for Applied products. You will also handle warranty-related activities, including data input, processing, and maintenance of warranty databases. Additionally, you will provide assistance to customers by processing data, answering product and claims-related questions, and translating lessons learned and quality issues into continuous improvement workstreams.

Key Responsibilities:

  • Process warranty claims utilizing the Warranty Navigator platform
  • Handle warranty-related activities, including data input, processing, and maintenance of warranty databases
  • Provide assistance to customers by processing data, answering product and claims-related questions
  • Translate lessons learned and quality issues into continuous improvement workstreams
  • Evaluate trends in warranty claims and improvements using metrics (Pareto charts, etc.)

Requirements:

To be successful in this role, you will need:

  • An Associate's degree or technical degree
  • 4 years of experience in a related field
  • Strong written and verbal English skills
  • Basic knowledge of HVAC required
  • Ability to navigate moderately complex databases
  • Power BI reporting skills a plus
  • Technical writing skills a plus
  • Project management skills and/or training a plus

Salary Range:

$60,000 - $80,000 per year, depending on experience



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