Customer Experience Coordinator

hace 1 mes


Tijuana, Baja California, México Petdesk A tiempo completo

Job Summary


We are seeking a Customer Experience Coordinator to join our team at PetDesk. As a key member of our support operations, you will be responsible for ensuring the highest levels of customer satisfaction.


Key Responsibilities



  • Ensure the highest levels of customer satisfaction
  • Make system change requests
  • Troubleshoot and resolve hardware issues
  • Enable system integrations for customers
  • Conduct remote diagnostics and troubleshooting
  • Resolve or escalate customer requests/issues promptly
  • Review, analyze, and evaluate trends on common system issues and communicate these to the company

Requirements



  • Proficiency in both verbal and written English
  • Confident, articulate, and professional communication abilities
  • Exceptional customer service skillset
  • Strong ability to multitask, prioritize tasks, and effectively manage time
  • Skill in handling incoming and outgoing support calls
  • Proficient in conflict resolution
  • Technical expertise in network equipment, business phones, and basic software usage
  • Outstanding capacity to navigate and resolve intricate issues

About Us


PetDesk is an industry leader in Veterinary client communication software, helping over 4,000 veterinary practices streamline their business with simple software solutions.


We value curiosity, vulnerability, joy, and fulfillment, which drive us in our mission to engage pet parents in their pet's health through a deeper relationship with their pet care providers.



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