Customer Service Liaison

hace 4 semanas


Xico, México Optiworks, Inc. A tiempo completo
About the Role

At Optiworks, Inc., we are seeking a highly skilled and detail-oriented Customer Service Liaison to join our team. As a key member of our operations department, you will play a critical role in ensuring the smooth receipt and processing of customer orders.

Key Responsibilities
  • Manage the receipt and processing of customer orders, ensuring timely and accurate fulfillment.
  • Generate customer invoices and collaborate with cross-functional teams to resolve any issues that may arise.
  • Develop and maintain strong relationships with customers, providing exceptional service and support to drive customer satisfaction and loyalty.
  • Collaborate with our production, planning, and shipping teams to ensure seamless order fulfillment and timely delivery.
  • Analyze and interpret sales data, shipping reports, and delivery metrics to identify trends and areas for improvement.
  • Develop and implement process improvements to increase efficiency and reduce costs.
Requirements
  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • Proven experience in customer service, order management, or a related field.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Proficiency in Microsoft Office, particularly Excel, and experience with ERP systems.
  • Knowledge of industry-specific regulations and standards, such as IATF 16949:2016.
What We Offer

At Optiworks, Inc., we offer a competitive compensation package, including a bonus plan linked to performance. We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.


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