Account Protection Specialist
hace 7 horas
As an Account Protection Specialist at American Express, you will play a critical role in detecting, preventing, and stopping potential losses for our organization through account analysis and charge validations. Your expertise will be essential in ensuring the security and integrity of our customers' accounts.
Key Responsibilities:- Contact clients with overdue accounts to secure settlement and prevent future overdues
- Analyze accounts to detect potential fraud and prevent losses
- Validate charges requested by establishments or colleagues assisting customers
- Collaborate with cross-functional teams to resolve account-related issues
- Fully bilingual (Advanced English) and adaptability in different communication styles
- Regulation and policy knowledge, understanding, and compliance
- Digital dexterity: navigate between screens, system knowledge, Outlook, Office, etc.
- High analysis capacity and risk evaluation
- Adaptability and flexibility to work in dynamic environments
- Excellent writing and verbal communication skills
- Schedule flexibility
- Detailed oriented
- Ability to work under pressure
- Proactivity
- Excellent customer service
- Monthly Base Salary
- Excellent performance bonus
- Schedule: 40 hours a week
- 2 days off per week
- Paid training
- Casual dress code
- 20 Day Christmas bonus
- 11 Vacation days
- 9% Food tickets per month
- 9% Saving bonus per month
- Restaurant tickets per month
- Major and minor medical expense insurance
- Offices located in a safe and easy to reach location
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