Expert Customer Service Representative
hace 1 día
We are seeking a highly skilled and dedicated customer service representative to join our team at Hro. As a key member of our service desk, you will be responsible for providing exceptional customer service to internet clients via inbound calls.
Your primary goal will be to respond to inquiries about services, process payments, and perform general account maintenance with ease and efficiency.
Additionally, you will have the opportunity to upsell customers to new services, promoting our company's offerings and driving revenue growth.
Technical Requirements:
- Knowledge of how to create new webmail accounts
- Able to provide technical guidance when a PC is not connected to the internet
- Basic tech skills, such as restarting computers, setting up new user accounts, and resetting ADSL modems
Qualifications:
- High school diploma or equivalent (may be unfinished)
- Excellent verbal and communication skills, with B1H/B2 English proficiency required
- Basic PC keyboarding skills, including experience with Microsoft Office (Outlook, Word, Excel)
- At least 1 year of call center experience in Service Desk, Help Desk, and/or IT environments
- Demonstrated ability to handle high volumes of inbound calls
- Schedule availability 24/7
What We Offer:
- Base salary: $21,000 per month (approximate, based on location)
- Performance bonus up to $3,000
- Two days off per week
- All law benefits
- Food coupons
- Direct hiring opportunity
Key Benefits:
- Competitive salary and bonuses
- Opportunities for professional growth and development
- Relaxed work environment
- Flexibility in scheduling
Location: Monterrey, N.L., Mexico
Requirements:
- English language proficiency (required)
- Ability to commute or relocate to Monterrey, N.L. (required)
Experience: Tech Support, Service Desk, or IT environments (preferred)
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