Operations Support Specialist 5: Insurance Claims Analyst
hace 1 mes
Citi is a leading global financial services company, committed to helping its clients achieve their goals. As an Operations Support Specialist 5, you will play a crucial role in providing day-to-day operations support, ensuring the smooth execution of our business processes.
Job Overview:
The Ops Support Specialist 5 serves as a liaison between operations staff, relationship managers, project managers, custodians, and clients. You will be responsible for resolving customer inquiries, supervising escalated issues, and providing efficient and effective customer service to Citi's clients.
About the Role:
- Resolve customer inquiries and supervise escalated issues, providing excellent customer service
- Identify opportunities to offer value-added products and services while adhering to strict laws and regulations
- Communicate daily with management on productivity, quality, availability, and Management Information System (MIS) indicators
- Facilitate training based on the needs of staff within the department and assist with answering staff questions
- Support a diverse array of products and services
- Assist with ongoing Lean and process improvement projects
- Resolve complex problems based on best practice/precedence, escalating as needed
Qualifications and Requirements:
- 2-4 years of relevant experience
- Proficient in Microsoft Office
- Comprehensive knowledge of Dispute process
- Ability to work occasional weekends to support Pega releases and COB testing
- Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
- Demonstrated analytical skills and mathematical knowledge
- Consistently demonstrates clear and concise written and verbal communication skills
Compensation and Benefits:
We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
How to Apply:
To apply for this exciting opportunity, please submit your resume and cover letter. We are an equal opportunity employer and welcome applications from qualified candidates.
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