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HR Inquiries Coordinator

hace 2 meses

Xico, México Univar Solutions A tiempo completo

Job Summary

The HR Inquiries Administrator (HRIA) plays a critical role in delivering exceptional customer service and resolving HR cases/tickets in a timely and efficient manner. This position is responsible for working closely with the Tier 1 team to ensure that all cases are resolved, consistently meeting/exceeding established key performance metrics.

Key Responsibilities

  • Deliver exceptional customer experience, problem-solving with strong discernment and ability to thrive in a fast-paced environment.
  • Deliver consistent results with a customer-centric mindset, and a commitment to service delivery excellence.
  • Provide tier-one support for all employees and managers, answering inquiries, resolving issues, and providing guidance on HR policies and procedures.
  • Assist in assessing team members' cases contributing to peer quality review process, applying tools like ServiceNow.
  • Assist in member's case queues, helping ensure cases are evenly distributed and handled in a timely manner.
  • Respond to associate inquiries, providing clear and accurate information in a professional manner.
  • Participate in training sessions as needed, continuously improving knowledge and skills in HR case management.

Requirements

  • Bachelor's degree or equivalent, preferably in HR, and/or Business.
  • 1+ years previous experience in a HR Shared Service, Call Centre, Service Environment.
  • Familiarity with HR systems (HRIS) and shared services HR technology.
  • Ability to navigate with proficiency and deliver high-quality customer service.
  • Ability to handle and maintain confidential & sensitive data.
  • Excellent communication skills with good knowledge of written and spoken English to be able to connect with all levels of employees across the organization.

About Univar Solutions

Univar Solutions is a leading global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives. Our global team of over 10,000 employees supports our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet. We offer a Total Rewards package that includes market-aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing.

Our Commitment to Diversity and Inclusion

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives, and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Equal Opportunity Employer

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.