Logistics Specialist
hace 5 días
Amazon Transportation Service is seeking a highly skilled Relay Operation Center Specialist to support our Global and Domestic line hauls. In this role, you will be responsible for the overall performance and operation of Inbound and Outbound line-hauls.
Key Responsibilities:- Proactively monitor Line Haul activity to identify, address, and prevent potential issues
- Develop and execute effective service recovery plans as necessary
- Identify and eliminate root causes of defects to drive efficiency in Amazon's Line haul operations
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met
- Support continuous improvement initiatives to help improve process efficiency and quality
- Live tracking of trailers and resolving issues or arranging alternatives in case of any incident
- Feedback to the Scheduling and Line Haul Management team on operational observations to support improved processes and planning adjustments/considerations as needed
- Work in a dynamic environment with an ability to empathize with and prioritize customer needs
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary
- Manage the weekly creation of the domestic carrier's schedules and modify it if needed
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
- 1+ years of performance metrics, process improvement or lean techniques experience
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