Logistics Operations Coordinator

hace 1 semana


Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
Position Overview:

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a dedicated Relay Operations Center Specialist (ROC) to enhance our Global and Domestic line haul operations. This role is pivotal in ensuring the seamless performance of both Inbound and Outbound line-hauls.

Key Responsibilities:
  • Continuously monitor Line Haul activities to proactively identify, address, and mitigate potential challenges.
  • Formulate and implement effective service recovery strategies as required.
  • Analyze and eliminate root causes of inefficiencies to enhance Amazon's Line haul operations.
  • Operate within various time constraints to fulfill critical business requirements, while tracking and measuring activities to ensure service standards are met.
  • Support ongoing improvement initiatives aimed at boosting process efficiency and quality.
  • Oversee real-time tracking of trailers, resolving issues or coordinating alternatives in case of incidents.
  • Provide feedback to the Scheduling and Line Haul Management team regarding operational insights to aid in process enhancements and planning adjustments.
  • Work in a fast-paced environment, demonstrating empathy and prioritizing customer needs.
  • Exhibit ownership in resolving complex customer issues, escalating when necessary.
  • Manage the weekly development of domestic carrier schedules, making modifications as needed.

Qualifications:

BASIC QUALIFICATIONS
  • High School Diploma or currently pursuing a Bachelor’s Degree in Business Administration, Logistics Management, Industrial Engineering, Operations Management, Supply Chain Management, or a related field.
  • Minimum of 1 year of experience in developing performance metrics and managing partner relationships through corrective action processes.
  • Basic proficiency in MS Excel tools; familiarity with Excel spreadsheets and the ability to navigate and interpret data.
PREFERRED QUALIFICATIONS
  • Completed Bachelor’s Degree in Business Administration, Logistics Management, Industrial Engineering, Operations Management, Supply Chain Management.
  • Proven experience in communicating effectively with diverse audiences, both internal and external.
  • Exceptional written and verbal communication skills, with the ability to convey information across various business sectors in both English and Spanish.
  • Working knowledge of SQL.
  • Familiarity with Electronic Data Interchange (EDI) documents and their functionalities.
  • Ability to manage and prioritize competing tasks in a dynamic environment.
  • Experience within the retail sector.


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