Change Manager, Fulfillment Operations Specialist

hace 2 meses

Tepotzotlán, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
About the Role

The Change Manager is a key member of the Fulfillment Center's Leadership Team, driving and supporting site performance and network initiatives. This role requires a strong leader who can manage a team of training specialists and Quality Managers, ensuring their work is aligned to meet internal customer needs.

Key Responsibilities
  • Maintain safety and compliance training, ensuring targeted safety metrics are achieved or exceeded.
  • Manage the department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.
  • Set and communicate goals and objectives across multiple teams, including Finance, Operations, Support, and Business Partners.
  • Contribute to the operational strategy, including financial and learning inputs/outputs.
  • Analyze data and tools to construct strategic plans that maintain and/or improve performance.
  • Be a Continuous Improvement SME.
  • Communicate processes and changes, ensuring teams are prepared for implementation and adoption.
  • Simplify complex information to construct executable plans.
  • Compose verbal and written communication, identifying the appropriate forum for each.
Coordination and Synchronization of Continuous Improvement / Change Management
  • Coordinate top-down projects, site-level initiatives, and continuous improvement actions to drive full implementation.
  • Be the primary site-level point of contact for ACES, PE, and Programs continuous improvement teams to coordinate completion of network actions at the site.
  • Validate and prioritize site-level continuous improvement projects and actions, including entitlement and resource coordination.
  • Train and enforce proper change management and change approval standards for all projects.
  • Chair a biweekly change management / continuous improvement meeting, including all stakeholders (WHS, RME, IT, Procurement, ICQA, IB, and OB Sr. Ops).
  • Document and communicate site-level continuous improvement wins to the network through the PE and Programs teams (change approval and communication submissions).
  • Establish tracking and reporting mechanisms to drive compliance and standardize processes across shifts.
  • Manage the ICQA and Learning departments through AMs and Learning Coordinators.
  • Develop ICQA AMs to effectively lead, plan, and execute ICQA operations.
  • Develop Learning AMs / Learning Coordinators to effectively plan and execute onboarding and training through learning trainers and ambassadors.
Requirements
  • A completed Bachelor's Degree from an accredited university.
  • 5+ years of related experience, including quality control, data analysis, change management, team building, and leading with and without authority.
  • Willingness to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays.
  • Relevant experience in people management and development.
  • Experience working in complex and large assignments, driving project collaboration across different teams, businesses, and stakeholders.
  • Spanish and English Fluent.
Preferred Qualifications
  • Master's Degree in a related field.
  • Experience in managing an operation leading process improvements through Lean process, Kaizen, and Six Sigma principles.
  • Background in logistics and previous Learning, Inventory Control, and Quality Assurance Management experience, or similar environment.

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