Senior Manager, Fraud Operations

hace 1 semana


Xico, México Citi A tiempo completo
About the Role

The Senior Manager, Fraud Operations is a senior management level position responsible for leading a team to drive fraud management policies, processes, and procedures to minimize the impact of fraud in coordination with the Operations - Services team.

Key Responsibilities:

  • Manage one or more teams and a component of the fraud loss portfolio
  • Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer-centric balance
  • Monitor execution of operational objectives, authorization detection strategies, and goals for the fraud area, and help mitigate fraud losses
  • Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations, and other personnel actions
  • Provide evaluative judgment based on information analysis in complicated and unique situations
  • Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
  • Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives

Requirements:

  • 6-10 years of experience in a related role
  • Basic knowledge of the industry required
  • Proven success in a similar position
  • Demonstrated ability to persuade and influence others
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment
  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred
  • Fraud experience is desirable, digital experience is a plus
  • Experienced required in risk assessments or controls in Consumer Businesses
  • Fluent English (advance)
  • Ability to operate with a limited level of direct supervision
  • Demonstrate abilities to work under pressure environment
  • Excellent planning and organizational skills
  • High-level analytical research and investigative skill set including experience with background checks/intelligence/customer research/transactional analysis
  • High level of analytical skills and complex problem-solving
  • Demonstrated knowledge in SQL, SAS, Phyton or any other programming language is a plus

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