Senior Manager, Fraud Operations
hace 1 semana
The Senior Manager, Fraud Operations is a senior management level position responsible for leading a team to drive fraud management policies, processes, and procedures to minimize the impact of fraud in coordination with the Operations - Services team.
Key Responsibilities:
- Manage one or more teams and a component of the fraud loss portfolio
- Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer-centric balance
- Monitor execution of operational objectives, authorization detection strategies, and goals for the fraud area, and help mitigate fraud losses
- Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations, and other personnel actions
- Provide evaluative judgment based on information analysis in complicated and unique situations
- Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
- Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
Requirements:
- 6-10 years of experience in a related role
- Basic knowledge of the industry required
- Proven success in a similar position
- Demonstrated ability to persuade and influence others
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
- Fraud experience is desirable, digital experience is a plus
- Experienced required in risk assessments or controls in Consumer Businesses
- Fluent English (advance)
- Ability to operate with a limited level of direct supervision
- Demonstrate abilities to work under pressure environment
- Excellent planning and organizational skills
- High-level analytical research and investigative skill set including experience with background checks/intelligence/customer research/transactional analysis
- High level of analytical skills and complex problem-solving
- Demonstrated knowledge in SQL, SAS, Phyton or any other programming language is a plus
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