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Customer Service Ambassador

hace 2 meses


Mérida, Yucatán, México Diamoro Mex A tiempo completo
{"**Job Summary**": "We are seeking a highly skilled Customer Care Representative to join our team at Diamoro Mex. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction and loyalty to our brand.", "**Key Responsibilities**": "

- Provide timely and effective resolution to customer complaints and issues
- Escalate cases to other teams as necessary to ensure customer satisfaction
- Recommend products or services to customers based on their needs and preferences
- Maintain accurate records of customer interactions using a ticketing system
- Prepare reports to measure customer satisfaction and identify areas for improvement
- Meet monthly KPIs and performance targets

", "**Requirements**": "

- High school diploma or equivalent; college degree preferred
- Advanced level of English proficiency (written and verbal)
- Excellent communication and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Customer orientation and adaptability
- Team player
- 100% on-site job
- Solution-oriented and customer-centric mindset
- Excellent customer service focus and passion for exceeding client expectations
- Detail-oriented and organized with a strong sense of accuracy
- Positive and professional attitude with a willingness to learn and grow
- Experience working with international clients, primarily from the USA
- Experience with CRM/Ticketing systems - preferred

", "**What We Offer**": "

- Opción a contrato indefinido
- Uniformes gratuitos
- Salario: $11, $13,800.00 al mes
- Horario: Diurno
- Lugar de trabajo: Empleo presencial

", "**Language**": "Inglés (Obligatorio)"}