Senior Business Support Specialist

hace 3 semanas


Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

Are you a seasoned professional looking for a new challenge? Do you have a passion for delivering exceptional customer service and support?

About the Role

This is an exciting opportunity to join our team as a Senior Business Support Specialist. As a key member of our Customer Service team, you will be responsible for providing high-level support to our clients, ensuring their needs are met and exceeded.

Main Responsibilities:

  • Manage a portfolio of high-profile clients, serving as the primary point of contact for queries and concerns.
  • Liaise with internal and external stakeholders to deliver exceptional customer service, meeting or exceeding client expectations.
  • Ensure timely and accurate execution of transactions and tasks.
  • Identify and implement process improvements, testing new features and functions.
  • Perform regulatory, audit, and control assessments, creating reports for internal and external distribution.
  • Contribute to short- and long-term projects, engaging with global partners as needed.
  • Assess risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.

Requirements:

  • 5-8 years of experience in cash management and financial services.
  • Demonstrate clear and concise written and verbal communication skills.
  • Aptitude for utilizing reporting tools and applications.
  • Proven organizational skills.
  • Ability to drive results in a fast-paced, goal-oriented environment.
  • Bachelor's degree or equivalent experience.

Salary Range: $60,000 - $90,000 per year, depending on location and experience.



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