Senior Business Support Specialist
hace 3 semanas
Are you a seasoned professional looking for a new challenge? Do you have a passion for delivering exceptional customer service and support?
About the RoleThis is an exciting opportunity to join our team as a Senior Business Support Specialist. As a key member of our Customer Service team, you will be responsible for providing high-level support to our clients, ensuring their needs are met and exceeded.
Main Responsibilities:
- Manage a portfolio of high-profile clients, serving as the primary point of contact for queries and concerns.
- Liaise with internal and external stakeholders to deliver exceptional customer service, meeting or exceeding client expectations.
- Ensure timely and accurate execution of transactions and tasks.
- Identify and implement process improvements, testing new features and functions.
- Perform regulatory, audit, and control assessments, creating reports for internal and external distribution.
- Contribute to short- and long-term projects, engaging with global partners as needed.
- Assess risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.
Requirements:
- 5-8 years of experience in cash management and financial services.
- Demonstrate clear and concise written and verbal communication skills.
- Aptitude for utilizing reporting tools and applications.
- Proven organizational skills.
- Ability to drive results in a fast-paced, goal-oriented environment.
- Bachelor's degree or equivalent experience.
Salary Range: $60,000 - $90,000 per year, depending on location and experience.
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