Customer Service Representative

hace 1 mes


Monterrey, Nuevo León, México Franklin Electric A tiempo completo

Job Summary


We are seeking a highly organized and effective communicator to join our team as a Customer Service Specialist in Mexico - Monterrey.


The ideal candidate will be responsible for providing exceptional customer service, resolving issues, and maintaining accurate records. If you have excellent communication skills, a strong work ethic, and a passion for delivering top-notch customer experiences, we encourage you to apply.



Key Responsibilities:

  • Stay up-to-date on current and former product offerings to provide informed support to customers.
  • Understand customs paperwork and related timing to ensure smooth transactions.
  • Provide timely customer feedback on purchase orders and shipment details.
  • Investigate and resolve customer issues efficiently.
  • Contribute to other reports as needed.
  • Maintain accurate records related to order processing.


Requirements:

  • Effectively communicate information and respond to questions in person-to-person and small group situations.
  • Demonstrate patience in overcoming language barriers and cultural differences.
  • Be highly organized to manage multiple shipments simultaneously.
  • Deal with problems involving several known variables in routine situations.


What We Offer:

A competitive salary of $45,000-$60,000 per year, depending on experience, plus benefits and opportunities for growth and development.


We are committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being.



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