Customer Service Representative
hace 1 mes
Job Summary
We are seeking a highly organized and effective communicator to join our team as a Customer Service Specialist in Mexico - Monterrey.
The ideal candidate will be responsible for providing exceptional customer service, resolving issues, and maintaining accurate records. If you have excellent communication skills, a strong work ethic, and a passion for delivering top-notch customer experiences, we encourage you to apply.
Key Responsibilities:
- Stay up-to-date on current and former product offerings to provide informed support to customers.
- Understand customs paperwork and related timing to ensure smooth transactions.
- Provide timely customer feedback on purchase orders and shipment details.
- Investigate and resolve customer issues efficiently.
- Contribute to other reports as needed.
- Maintain accurate records related to order processing.
Requirements:
- Effectively communicate information and respond to questions in person-to-person and small group situations.
- Demonstrate patience in overcoming language barriers and cultural differences.
- Be highly organized to manage multiple shipments simultaneously.
- Deal with problems involving several known variables in routine situations.
What We Offer:
A competitive salary of $45,000-$60,000 per year, depending on experience, plus benefits and opportunities for growth and development.
We are committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being.
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