Strategic Database Administrator

hace 2 semanas


Zapopan, Jalisco, México Oracle A tiempo completo
Job Description

Key Responsibilities:

  • Provide expert technical support to Oracle customers via phone and electronic means
  • Collaborate with internal teams to resolve critical customer situations
  • Develop and deliver training programs to enhance customer knowledge and skills
  • Analyze workloads and implement process improvements to optimize productivity
  • Contribute to the development of automated technology and instrumentation to diagnose and resolve customer issues

Requirements:

  • Technical degree in Computer Science, Engineering, or related field
  • Greater than 10 years of industry experience
  • Hands-on experience with UNIX/Linux, L3 support engineering, and Oracle database administration
  • Expertise in Exadata Administration, Real Application Cluster, Dataguard, and ASM/Storage
  • Strong problem-solving, analytical, and communication skills

About the Role:

As a Principal Support Engineer at Oracle, you will be part of a team dedicated to delivering exceptional post-sales support and solutions to our customer base. Your primary focus will be to create and utilize automated technology to diagnose and resolve customer issues, ensuring the highest level of customer satisfaction.



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